©2016 by Cowichan Valley Training Centre. LTD

Cowichan Valley Training Centre is pleased to present the first is our series of Professional & Personal Development Workshops

Courses designed to expand your knowledge and skills; with our professional facilitators.

In Partnership with Bone Consulting

CONFLICT MANAGEMENT STYLES - 3.5 Hrs

If you have not had previous in depth training in interpersonal communication skills, or you are looking for a refresher, this half day workshop is for you.

 

Understanding conflict styles is an essential skill in the conflict resolution process.  Each one of us has a natural style preference as to how we handle conflict in a variety of situations. 

 

It is important to understand different conflict handling styles and the impact each style has on the outcome of a situation. 

 

Conflict is an opportunity to increase communication and improve relationships if it is handled well.  Depending on the intended outcome, an appropriate style can be

employed to affect the intended impact.

 

Through working with conflict handling preferences as measured by the

Thomas Killman Conflict Mode Instrument, you will gain an understanding of how your preferred style contributes to conflict and how it can be used to facilitate its resolution. 

 

Come prepared to participate!

Facilitator: Anthony Bone, Bone Consulting

LISTENING AND QUESTIONING - 3.5 Hrs

If you have not had previous in depth training in interpersonal communication skills, or you are looking for a refresher, this half day workshop is for you.

 

Questions can be facilitative, directive, accusatory, helpful or condemnatory. They evoke ideas, encourage thought and invite conversation.  Listening with purpose and intent allow space for understanding to happen.

 

In this course, you will focus intensively on communication theory and skills that are the building blocks of negotiating or resolving interpersonal conflict. Skills are demonstrated and then you will have the opportunity to practice in short exercises involving conflict situations. Specific skills include non-defensive listening, questioning, and assertive speaking.

 

Come prepared to participate!

Facilitator: Anthony Bone, Bone Consulting

RE-FRAMING NEGATIVITY - 3.5 Hrs

If you are looking for a refresher workshop for your previous communication and conflict management training, this half-day workshop is for you.


Have you ever found yourself dealing with someone in conflict who seems “stuck”? Are you faced with a conflict where you can’t see your way out? Re framing is more than changing language; by using the skill of re framing you can shift the entire perception of a conflict in a way that leads to resolution.

 

In this workshop, you will learn how to respond more effectively to difficult and “button pushing” comments that can be made in the heat of conflict. You will gain skills to respond in a more constructive fashion wherever and whenever these comments occur.


In this course, you will focus intensively on the advanced skill of re-framing extreme negativity in conflict situations. Skills are demonstrated and then you will have the opportunity to practice in short exercises involving conflict situations.

 

Come prepared to participate!
 

Facilitator: Anthony Bone, Bone Consulting

EMPATHY - 3.5 Hrs

If you are looking for a refresher workshop for your previous communication and conflict management training, or want to hone your communication skills, this half-day workshop is for you.


In conflict situations, being able to exhibit and feel empathy can be the most important communication skill you can use to build trust, gain understanding and move to resolution. By relating to and understanding another person’s concerns and under-lying requirements before thinking about or bringing forward your concerns; you demonstrate your desire to work with the other person in a more productive manner.


In this course, you will focus intensively advanced skills in responding empathetically to another when in a conflict situation. Skills are demonstrated and then you will have the opportunity to practice in short exercises involving conflict situations.

 

Come prepared to participate!

Facilitator: Anthony Bone, Bone Consulting